Reputation Management
for Law Firms

No. Review gating means showing the review request only to clients you expect will leave positive feedback. This practice violates Google's policies and most state bar advertising rules. We do not gate. Every review request goes out through a consistent, uniform process regardless of the expected outcome.

Yes. We monitor those platforms and respond professionally to every review. For factually incorrect reviews, we have a dispute and flagging process. Most platforms require clear evidence of a terms of service violation before removing a review, but a well-written response to a misleading review often matters more to future clients than the review itself.

We flag those immediately. The response is written in a way that does not confirm or deny the case relationship, consistent with attorney-client privilege rules. We do not comment on case outcomes, fee arrangements, or any specifics the reviewer mentions. The response acknowledges the feedback and directs them to contact the firm directly if they want to discuss further.

This depends on your case volume. Most firms with active caseloads see 20 to 50 new reviews per month once the outreach system is running. Firms with lower case volume but consistent touchpoints typically see 10 to 20. The first 90 days are the ramp-up period where we calibrate timing and messaging based on actual response rates.

Yes. We start with a reputation recovery audit. This means identifying what drove the low rating, addressing any open negative reviews with professional responses, and then building new review volume over time. A 3.8-star firm that responds professionally to every negative review and generates 30 new 5-star reviews per month moves its rating faster than most attorneys expect.